Terms of Service

Welcome to Residential Landlords Association Ltd. (RLA). RLA  and RLA Publishing Limited (RLAP) and RLAAS Limited (RLAAS) provides their services to you, subject to the following conditions. When using a particular RLA service, you and we shall be subject to any posted guidelines or rules applicable to such service. All users, members and non members, are subject to these Terms of Service.  If additional or different guidelines or rules apply to a particular service and those guidelines or rules are inconsistent with these Terms of Service those guidelines or rules shall preval over the Terms of Service.  All references to RLA include RLAP and RLAAS where applicable.   YOU ATTENTION IS DRAWN TO THE DISCLAIMER AND USERS RESPONSIBILITY AT PARAGRAPHS 21 AND 22.

DESCRIPTION OF SERVICE

1.         RLA provides users with access to online services. Unless explicitly stated otherwise, any new features that augment or enhance the current services, including the release of new RLA services, shall be subject to these Terms of Service (TOS) and any particular post guidelines or rules applicable to the relevant service. You understand and agree that RLA assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

TRADEMARK AND COPYRIGHT NOTICES

2.1       The name Residential Landlords Association and all other RLA logos, names and services referred to by RLA are trademarks of RLA. All rights are reserved.
2.2       In order to use the services, you must obtain access to the World Wide Web, either directly or through devices that access Web-based content, and pay any service fees associated with such access. In addition, you must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device.

YOUR REGISTRATION OBLIGATIONS

3.         In consideration of your use of RLA's services, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or RLA has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, RLA has the right to suspend or terminate your account and refuse any and all current or future use of RLA’s services (or any portion thereof).

MEMBER ACCOUNTS AND SECURITY

4.         When you use any RLA service, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. When you visit RLA services or send e-mails to us, you are communicating with us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications should be in writing.

USER CONDUCT

5.1       You understand that all information, data, text, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such Content originated. This means that you, and not RLA, are entirely responsible for all Content that you post, e-mail, or otherwise transmit via RLA's services. RLA does not control the Content posted by you or any third party via RLA's services and, as such, does not guarantee the accuracy, integrity, or quality of such Content. Under no circumstances will RLA be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed, or otherwise transmitted by you or any third party via RLA's services.

5.2       You acknowledge and agree that RLA may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the TOS; (c) respond to claims that any Content violates the rights of third- parties; or (d) protect the rights, property, or personal safety of RLA, its users, and the public.

5.3       You understand that the technical processing and transmission of RLA's services, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

OWNERSHIP AND USER OF CONTENT

6.1       All rights in any contact supplied by the RLA belongs to the RLA. You may retrieve and display Content from the RLA on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your own personal use or for one in connectionw it your business of letting or managing rented residential accommodation. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

6.2       You agree not to adapt, alter or create a derivative work from any of the Content supplied by us or to use it for any purpose other than for your personal use or for use in connection with your business of letting or managing rented residential accommodation.

PUBLIC CONTENT POSTED TO RLA

7.         With respect to all Content you elect to post, upload, input, provide, or submit to RLA's services, you grant RLA the royalty-free, perpetual, irrevocable, non-exclusive, and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

NO RESALE OF SERVICE

8.         You agree not to re-sell or reproduce, duplicate, or copy any portion of RLA's services, use of RLA's services, or access to RLA's services.

MODIFICATIONS TO SERVICE

9.         RLA reserves the right at any time to modify or discontinue, temporarily or permanently, RLA's services (or any part thereof), with or without notice. You agree that RLA shall not be liable to you or to any third party for any modification, suspension, or discontinuance of RLA's services.

BILLING POLICIES

10.       RLA reserves the right to change the amount of, or basis for determining, any fees or charges for the RLA service, and to institute new fees or charges effective upon prior notice, by posting such changes on RLA site.

TERMINATION

11.1     If you are not a member of the RLA you agree that RLA, in its sole discretion, may terminate your account (or any part thereof) or use of RLA's services, and remove and discard any Content within RLA's services, for any reason.  You agree that any termination of your access to RLA's services may be effected without prior notice, and acknowledge and agree that RLA may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or RLA's services. 

11.2     If you are a member of the RLA the RLA may exercise the rights in 11.1 for good reason or if you breach these TOS or any other applicable posted guidelines and rules.
11.3     You agree that RLA shall not be liable to you or any third party for any termination of your access to RLA's services where permitted under this paragraph. 

RLA'S PROPRIETARY RIGHTS

12.       You acknowledge and agree that RLA's services and any necessary software used in connection with RLA's services ("Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that information presented to you through RLA's services is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws.

PRIVACY

13.       You must read and accept the RLA Privacy Policy which details what type of personal information the RLA may collect from you when you order from the RLA and how the RLA may store and use the information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Act 2003.

CHANGES TO THE TERMS OF SERVICE

14.       The RLA reserves the right,  to make changes to any parts of the documents or these TOS or the guidelines and rules applicable to any particular service. When this occurs details of the amendments will be published on the RLA website. Your continued use of the RLA website is taken as your agreement to be bound by these TOS or the guidelines and rules as amended.

JURISDICTION

15.       These TOS and any guidelines and rules applicable to a particular service  shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

SEVERABILITY

16.       If these TOS or any guidelines and rules applicable to a particular service or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these TOS and guidelines and rules are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these TOS and any guidelines and rules and the remaining TOS and any guidelines and rules shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

CONFLICT WITH OTHER AGREEMENTS

17.       If there is any conflict between these TOS and any other written agreement between you and us then the latter shall prevail.

EVENTS BEYOND OUR CONTROL

18.       The RLA will not be responsible for any breach of these TOS or any guidelines and rules applicable to a particular service caused by circumstances beyond its reasonable control.

THIRD PARTY RIGHTS

19.       A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act

ENTIRE AGREEMENT

20.       These TOS and any guidelines and rules applicable to any particular service, together with the current prices on the website prices, delivery details contact details and privacy policy, set out the whole of our agreement relating to the supply of the documents to you by RLA. Nothing said by any employee on our behalf should be understood as a variation of these TOS and any guidelines and rules or as an authorised representation about the nature or quality of the services offered by RLA. Save for fraud or fraudulent misrepresentation, RLA shall have no liability for any such representation being untrue or misleading.    Only specific written confirmation signed by an authorised representative of RLA can override these provisions

DISCLAIMER OF LIABILITY AND EXCLUSION OF WARRANTIES - IMPORTANT

21.       YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

21.1     THIS SITE IS PROVIDED BY RLA ON AN "AS IS" AND "AS AVAILABLE" BASIS. RLA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

21.2     RLA MAKES NO WARRANTY THAT (i) RLA'S SERVICES WILL MEET YOUR REQUIREMENTS, (ii) RLA'S SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF RLA'S SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH RLA'S SERVICES WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.

21.3     TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RLA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, COMPATATBILITY, SECURITY AND ACCURACY. RLA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM RLA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT IT WILL BE UNINTERUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

21.4     YOU EXPRESSLY UNDERSTAND AND AGREE THAT RLA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF RLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE RLA'S SERVICES; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM RLA'S SERVICES; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON RLA'S SERVICES; OR (v) ANY OTHER MATTER RELATING TO RLA'S SERVICES.

USER RESPONSIBILITY – IMPORTANT

22.1     By the nature of the services provided the RLA can only give general information guidance and advice.  The RLA cannot be aware of the individual circumstances applicable to any user or  the circumstances surrounding any property belonging to or under the control or management of any user.  Users should obtain and rely on appropriate advice from a qualified professional persons relating to their specific circumstances.  You attention is drawn to the disclaimer of liability/exclusion of warranties in the preceding paragraph of the TOS.

22.2     In particular, individual local authorities and other statutory bodies are the enforcing authorities for various legislative provisions which will apply to users.  Information regarding their standards, practice and procedures as well as their interpretation and application of legislation (which may vary between authorities/bodies) should be obtained from the particular authority/body concerned.